FAQ

SHIPPING

What shipping options do you offer?
We ship with USPS and UPS within the U.S. You can choose your preferred method at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on U.S. orders over $99.

How long does shipping take?
Orders are processed in 1–3 business days, then shipped. USPS typically delivers in 3–7 business days, and UPS in 2–5 business days.

RETURNS & EXCHANGES

Can I return my order?
Yes, we accept returns within 30 days of delivery for unworn items in their original RIOH packaging.

Do you offer exchanges?
We do not offer direct exchanges at this time. Simply return the item and place a new order.

How do I start a return?
Email us at stylerioh@gmail.com with your order number and reason for return. We’ll guide you from there.

PRODUCT CARE & MATERIALS

What materials do you use?
Our pieces are crafted from 925 sterling silver and 18k gold plating. Select items also feature high-quality simulated gemstones and pearls.

How should I care for my jewelry?
To preserve its shine, avoid contact with water, perfume, and lotions. Store in a dry place, ideally in your RIOH box.